Refund policy

At Smooche, we want your shopping experience to feel simple and reliable.

Return Window
You may request a return within 30 days after receiving your order.

Return Conditions
Items must be returned in the same condition as received. Products should be unused, undamaged, and in their original packaging.

How to Request a Return
To start a return, please contact us at info@smooche-store.com with your order number and reason for return.

Return Shipping
Customers are responsible for return shipping costs unless the item received is incorrect, damaged, or defective.

Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with clear photos so we can review and help.

Refunds
Once your return is received and inspected, we will notify you by email. If approved, your refund will be issued to the original payment method within 5–7 business days.

Exchanges
Exchanges may be available depending on product availability. Please contact us first before sending any item back.

Non-Returnable Items
Used, opened, damaged after delivery, or hygiene-sensitive beauty products may not be eligible for return.